Service terms

Before work begins

We’ll confirm your website scope, build fee, payment schedule, and monthly care fee in writing before you commit. Your accepted proposal records any practice-specific arrangements and takes precedence if it differs from these general terms. Visiting this site does not start a subscription.

The build fee covers the agreed design and launch. Monthly care starts when your website launches, unless we agree on a different start date. Care is billed monthly in advance. Any deposits, milestones, or cancellation charges for an unfinished build are agreed in your proposal before work starts.

Routine updates are part of your care

Email us changes to existing pages, including clinician bios, fees, availability, insurance information, office hours, contact details, photographs, and scheduling links. We can also publish or update disclosure statements and Good Faith Estimate notices using information you provide and approve.

Routine updates to your existing website within the agreed scope are covered by your monthly fee. New pages, redesigned sections, custom applications, new integrations, or ongoing article-writing projects are scoped and quoted separately. We’ll explain the scope and cost and get your approval before starting additional work. Adding clinicians or locations may change your care fee; we agree on that before the scope changes.

How requests and problems are handled

We aim to acknowledge messages within two business days, Monday through Friday, excluding holidays. We confirm timing once we understand the request and have the information needed. An acknowledgment is not a promise that every change will be finished within that time.

If your website is unavailable or a contact or scheduling link is broken, flag that in your message so we can prioritize it. This is personal support, not a staffed 24-hour emergency service. We’ll communicate planned absences and any effect on support.

Your direction and approvals

You approve the design and meaningful content changes. You remain responsible for the accuracy of your clinical information, fees, credentials, notices, and business policies. We handle their implementation with the access you authorize. We do not provide legal or clinical advice.

Scheduling and patient records stay in your practice’s chosen system. Please send website instructions without patient names, treatment information, or other private client details. New forms and integrations require an agreed review of their purpose and data handling.

Ongoing care and reporting

Care includes hosting, maintenance, backups, recovery, routine updates, and the search and email-settings work agreed for your practice. We provide a monthly summary of website activity, work completed, and anything that needs your input. Search visibility and inquiries vary; we do not guarantee rankings, traffic, or new clients.

Your EHR, email mailbox subscriptions, domain registration, and other third-party services remain separate unless your proposal explicitly includes them. We’ll identify any additional paid service needed for the website before you approve it.

Month-to-month care

Ongoing care has no annual commitment. Either of us can end it with 30 days’ written notice by email. Care continues through the agreed end date; any prepaid care after that date is refunded. Work already delivered and agreed build charges remain payable. We’ll give at least 30 days’ notice of a proposed care-price change, so you can decide whether to continue.

Your website can leave with you

You retain ownership of your domain, practice information, and accounts. Once the agreed build fee is paid, your website deliverables are yours. Third-party fonts, images, and software remain subject to their licenses; we’ll identify any transfer limitations.

Before care ends, we’ll prepare your website source, published files, transferable assets, and the configuration notes needed for another developer or host. We’ll provide the handover within 10 business days of an agreed request, without a separate release fee, and coordinate authorized account access and DNS changes.

Moving to a new host may involve work by your next provider. Hosting, monitoring, updates, and recovery from Ironwood end on the agreed care end date. We’ll agree on the transition timing so you know who is responsible for the site at each stage.

Questions or changes

Contact ps@ironwoodlabs.net about requests, billing, cancellation, or handover. Updates to this page do not silently change an existing accepted proposal.